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Privacy Policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This website privacy policy is divided into the following sections:

• Who we are
• Our website
• Our collection and use of your personal information
• Transfer of your information out of the UK and EEA
• Cookies
• Marketing
• Your rights
• Keeping your personal information secure
• How to complain
• Changes to this website privacy policy
• How to contact us

Who we are

This website is operated by Fuse Legal (the “Firm”, “we", “us”), a trading name of BMD Law Ltd (BMD) which is registered in England and Wales under company number 12446683 with its registered office at 111 High Street, Wavertree, Liverpool L15 8JS.

BMD is a solicitors’ practice authorised and regulated by the Solicitors Regulation Authority under registration number 670859.

BMD is registered with the UK Information Commissioner’s Office (ICO) under registration number ZA781630.

We are committed to safeguarding the privacy of the personal information that is provided to us or collected by us during the course of our business, as well as the personal information we receive from visitors to our website.

When we do so we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union and the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website, www.fuselegal.com only.

Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate. We accept no responsibility or liability for these policies.

Our collection and use of your personal information

We collect personal information about you in the following circumstances:

• when you are introduced to us
• when we meet you in person
• when we are in contact by telephone, email, via our website or otherwise

We collect most of this personal information from you directly, although we may also collect this indirectly, such as:

• from publicly accessible sources, e.g. Companies House
• from third-party sources of information, e.g. client due diligence providers
• information which you have made public on websites associated with you or your company or on social media platforms such as LinkedIn
• from a third-party, e.g. a person who has introduced you to us or other professionals (such as accountants) you may engage

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

• first and last name
• job title and company name
• email address
• telephone number
• postal address
• marketing and communications data (including your preferences in receiving marketing from us and your communication preferences)

We use this personal information to:

• verify your identity
• provide services to you
• customise our website and its content to your particular preferences
• notify you of any changes to our website or to our services that may affect you
• improve our services

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

• consent: where you have given us clear consent for us to process your personal information for a specific purpose
• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third-party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

Purpose for which we process your information	Lawful basis for using your information
To provide you with information and services that you request from us.	It is in our legitimate interests to respond to your queries and provide any information requested in order to generate and develop business. To ensure we offer a good and responsive service, we consider this use to be proportional and will not be prejudicial or detrimental to you.
To send you alerts, newsletters, bulletins, announcements and other communications concerning the Firm, legal developments or notifications we believe may be of interest to you.	It is in our legitimate interests to market our services. We consider this to be proportionate and will not be prejudicial or detrimental to you. You can opt-out of receiving direct marketing-related communications by unsubscribing.
Use of cookies or similar technologies for data analytics to improve our website and email marketing (to the extent that this processes your personal data).	Your consent.
To invite you to seminars, events or other functions we believe may be of interest to you.	It is in our legitimate interests to market our services. We consider this to be proportionate and will not be prejudicial or detrimental to you. You can opt-out of receiving direct marketing-related communications by unsubscribing.
To enforce the terms and conditions of any contracts entered into with you.	It is in our legitimate interests to enforce our terms and conditions of service. We consider this use to be necessary for our legitimate interests and proportionate.
To send you information regarding changes to our policies, other terms and conditions and other administrative information.	It is in our legitimate interests to ensure that any changes to our policies and other terms are communicated to you. We consider this use to be legitimate interests and will not be prejudicial or detrimental to you.
To administer our website including troubleshooting, data analysis, testing, research, statistical and survey purposes. To improve our website to ensure that content is presented in the most effective manner for you and your computer, mobile device or other item of hardware through which you access our website. To keep our website safe and secure.	For all these categories it is in our legitimate interests to monitor and improve our services and your experience of our website and to ensure network security. We consider this use to be necessary for our legitimate interests and will not be prejudicial or detrimental to you.

Who we share your personal information with

We routinely share your personal information with the following:

• the Firm’s solicitors, staff and consultants based in the UK
• suppliers providing marketing services to us, or with whom we are conducting joint marketing exercises
• third-party data processors and service providers who assist with the running of our website and our office services including IT support services, client reception and telephone answering services, mailing services and data storage/back up services

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Transfer of your information out of the UK and EEA

We may transfer your personal information to the following which are located outside the United Kingdom (UK) and European Economic Area (EEA) as follows:

• South Africa in order to provide your contact details so that our overseas service providers can obtain instructions from you
• India to provide IT support

Such countries do not have the same data protection laws as the UK and EEA. Any transfer of your personal information to South Africa will be subject to the Protection of Personal Information Act 4 of 2013 (POPIA). While POPIA's provisions only apply to the extent that businesses are registered and incorporated within the borders of South Africa, the GDPR is applicable to every organisation on the African continent that processes the personal data or monitors the online activities of UK or EU citizens.

Similarly, the processing of personal data in India is subject to the protection of the Indian Personal Data Protection Bill 2019.

otherwise transfer your personal data outside of the area comprising the UK and EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Cookies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For further information on cookies, our use of cookies, when we will request your consent before placing them and how to disable them, please see our Cookie Policy.

Marketing

We would like to send you information about our products and service, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you engage with us for the first time.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

• contacting us (see below)
• using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the GDPR, you have a number of important rights free of charge. In summary, those include rights to:

• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email, call or write to us,
• let us have enough information to identify you,
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates including any reference numbers, if you have them

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The GDPR also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this website privacy policy

This website privacy policy was last updated on 8 September 2020.

We may change this website privacy policy from time to time, when we do we will inform you via this web page.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us, please send an email to contact@fuselegal.com write to Fraser House, Lancaster, LA1 1BJ or call 01524 587 715.

Terms of Business

Introduction

The following areas are covered in these terms of business:

• Service standards
• Responsibilities
• Hours of business
• Email and SMS
• Anti-money laundering obligations
• Financial matters
• Costs
• Professional indemnity insurance
• Equality and diversity
• Data protection
• Storage of papers
• Limitation of liability
• Applicable law
• Financial Conduct Authority
• Soft credit check
• Ending our services

Service standards

We aim to provide you with high standards of service at all times. We will:

• Keep you regularly informed in writing of progress with your matter;
• Communicate with you in plain language;
• Explain to you in writing the legal work which is required as your matter progresses;
• Keep you informed of the cost of your matter every month (if paying on an hourly rate); and
• Keep you advised of the likely timescales for each stage of this matter and any material changes in those estimates.

Responsibilities

To achieve the best possible outcome in your case, we need to work together with you. We will:

• Review your matter regularly;
• Advise you on the law;
• Follow your instructions; and
• Update you on whether the likely outcomes still justify the likely costs and risks associated with your matter whenever there is a material change in circumstances.

You need to:

• Provide us with clear and timely instructions; and
• Provide us promptly with the information and documents required to complete the transaction.

Hours of business

Our office hours are from 9.00 a.m. to 5.00 p.m. Monday to Friday

Email and SMS

We will correspond with you by e-mail unless you advise us in writing that you do not wish us to do so. On occasions we will send you information via SMS. You acknowledge that e-mail may not be secure and that it is possible that e- mails can transmit computer viruses and other damaging items which it is not possible to completely eliminate. E- mail will be treated as written correspondence and we are entitled to assume that the purported sender of an e-mail is the actual sender and that any express or implied approval or authority referred to in an e-mail has been validly given.

Anti-money laundering obligations

Evidence of identity

The law requires Solicitors, banks, building societies and others to obtain satisfactory evidence of the identity of their client and at times, people related to the client or their case. You have provided CTA with your identity documents. We may have to verify your identity during the litigation process and we will keep you advised of this.

Confidentiality

We are under a professional and legal obligation to keep details of your case confidential. This obligation, however, is subject to a statutory exception, which may require a solicitor who knows or suspects that a transaction on behalf of a client may involve money laundering or terrorist financing to make a disclosure to the Serious Organised Crime Agency.

If we are required to make a disclosure in relation to your matter, we may not be able to inform you that a disclosure has been made. We may also have to cease acting in your matter for a period of time and may not be able to tell you the reasons for it.

Financial matters

Finance arrangements

When we have to pay money to you, it will be paid by cheque or if you prefer by bank transfer. Please note that if you require a bank transfer, we will need you to complete a bank transfer form with your bank details and there will be a bank fee charged. Damages will not be paid in cash or to a third party.

Interest on money owed to you

Any money received on your behalf will be held in our practice’s client account. Subject to certain minimum amounts and periods of time set out in the Solicitors’ Accounts Rules 1998, interest will be calculated and paid to you at the rate from time to time payable on our client account.

The period for which interest will be paid will normally run from the date(s) on which funds are received by us, until the date(s) that cheque(s) are issued.

Costs

8.1 How we calculate charges

Our charges will be calculated by reference to the time we actually spend working on your matter. This will include:

• Attending meetings and negotiations;
• Reading, preparing and working on papers;
• Making and responding to telephone calls, emails, faxes and letters;
• Preparation of costs estimates, schedules and bills;
• Attendance at court and travel time

Hourly rates

Our hourly rates are set out below. We review our hourly rates each year on 01 October, to take into account increases in costs. We will notify you in writing if the rates you are being charged are increased and the date from which the increases will apply.

Grade	Description	Hourly rate
1	Partners with over 8 years’ post qualification experience	£250
2	Solicitors and legal executives with over 4 years’ post qualification experience	£175
3	Solicitors of less than 4 years’ post qualification experience, legal executives and fee earners of equivalent experience	£150
4	Trainees, paralegals and fee earners of equivalent experience	£118

All routine correspondence which we write will be charged at 1/10th of the hourly rate. Routine correspondence we receive will be charged at 1/10th of the hourly rate.

All routine telephone calls, either made or received, will be charged at 1/10th of the hourly rate.

More complicated correspondence and telephone calls will be charged at the hourly rate for the actual time they take.

If your instructions mean we have to work outside normal office hours, we may increase the level of the hourly rates. We will notify you in writing of any increases.

We will add VAT to our fees at the rate that applies when the work is completed. Currently VAT is charged at 20%

Professional indemnity insurance

Under the Professional Indemnity Rules firms are required to take out and maintain qualifying insurance. Details of our insurance can be found at our office or you can contact us to request this information.

Equality and diversity

We are committed to promoting equality and diversity in all of our dealings with clients, third parties and employees. Please contact us if you would like a copy of our equality and diversity policy.

Data protection

In order to manage our business and provide our services to our clients, as solicitors working on your behalf, we collect a certain amount of personal data. "Personal data" means data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information.

We will use your personal data only for the purposes and in the manner in compliance with the General Data Protection Regulation ((EU) 2016/679) (the GDPR) and any implementing legislation.

Storage of papers

We will keep our file of your papers (except any of your papers which you ask to be returned to you) for no more than six years. We will keep the file on the understanding that we have the authority to destroy it six years after the date of the final bill we send to you for this matter. We will not destroy documents you ask us to deposit in safe custody.

If we retrieve papers or documents from storage in relation to continuing or new instructions to act for you, we will not normally charge for such retrieval. However, we may charge you for:

• Time spent producing stored papers requested; and
• Reading, correspondence or other work necessary to comply with your instructions in relation to the retrieved papers.

Limitation of liability

Our liability to you for a breach of your instructions shall be limited to £3,000,000 or such other higher amount as expressly set out in the letter accompanying these terms of business. We will not be liable for any consequential, special, indirect or exemplary damages, costs or losses or any damages, costs or losses attributable to lost profits or opportunities.

Applicable law

Any dispute or legal issue arising from our terms of business will be determined by English law and will be submitted to the exclusive jurisdiction of the English courts.

Financial Conduct Authority

This firm is not authorised by the Financial Conduct Authority. However, we are included on the registered maintained by the Financial Conduct Authority so that we can carry on insurance distribution activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Conduct Authority website at www.fca.org.uk/firms/financial-services-register.

Soft credit check

In order to check your identity and obtain details of lenders, we will carry out a 'soft' check of your credit file using a credit reference agency. You will be able to see the search on your file, but it won't show up to other organisations. This means there is no impact to your credit rating.

Ending our services

You may end your instructions to us in writing at any time but we will be entitled to keep all your papers and documents while there is still money owing to us for charges and expenses.

We may decide to stop acting for you only with good reason, for example if there is a conflict of interest. We must give you reasonable notice that we will stop acting for you.

Data Protection Policy

Introduction

Fuse Legal (the “Firm”, “we", “us”), a trading name of BMD Law Ltd (BMD) which is registered in England and Wales under company number 12446683 with its registered office at 111 High Street, Wavertree, Liverpool L15 8JS.

BMD is a solicitors’ practice authorised and regulated by the Solicitors Regulation Authority under registration number 670859.

BMD is registered with the UK Information Commissioner’s Office (ICO) under registration number ZA781630.

The personal data that we process to provide services relates to our clients and other individuals as necessary, including staff and suppliers’ staff.

This policy sets out our commitment to ensuring that any personal data, including special category personal data, which we process, is carried out in compliance with data protection law. We ensure that good data protection practice is imbedded in the culture of our staff and our organisation.

Our other data protection policies and procedures are:

• website privacy policy
• cookie policy
• complaints policy

‘Data Protection Law’ includes the General Data Protection Regulation 2016/679; the UK Data Protection Act 2018 and all relevant EU and UK data protection legislation.

Scope

This policy applies to all personal data processed by us and is part of our approach to compliance with data protection law. All our staff are expected to comply with this policy and failure to comply may lead to disciplinary action for misconduct, including dismissal.

Data protection principles

We comply with the data protection principles set out below. When processing personal data, it ensures that:

• it is processed lawfully, fairly and in a transparent manner in relation to the data subject (‘lawfulness, fairness and transparency’)
• it is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (‘purpose limitation’)
• it is all adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’)
• it is all accurate and, where necessary, kept up to date and that reasonable steps will be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (‘accuracy’)
• it is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (‘storage limitation’)
• it is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’)

We will facilitate any request from a data subject who wishes to exercise their rights under data protection law as appropriate, always communicating in a concise, transparent, intelligible and easily accessible form and without undue delay.

Process/procedures/guidance

We will:

• ensure that the legal basis for processing personal data is identified in advance and that all processing complies with the law
• not do anything with your data that you would not expect given the content of this policy and the fair processing or privacy notice
• ensure that appropriate privacy notices are in place advising staff and others how and why their data is being processed, and, in particular, advising data subjects of their rights
• only collect and process the personal data that it needs for purposes it has identified in advance
• ensure that, as far as possible, the personal data it holds is accurate, or a system is in place for ensuring that it is kept up to date as far as possible
• only hold onto your personal data for as long as it is needed, after which time we will securely erase or delete the personal data
• ensure that appropriate security measures are in place to ensure that personal data can only be accessed by those who need to access it and that it is held and transferred securely

We will ensure that all staff who handle personal data on its behalf are aware of their responsibilities under this policy and other relevant data protection and information security policies, and that they are adequately trained and supervised.

Breaching this policy may result in disciplinary action for misconduct, including dismissal. Obtaining (including accessing) or disclosing personal data in breach of our data protection policies may also be a criminal offence.

Data Subject Rights

We have processes in place to ensure that we can facilitate any request made by an individual to exercise their rights under data protection law. All staff have received training and are aware of the rights of data subjects. Staff can identify such a request and know who to send it to.

All requests will be considered without undue delay and within one month of receipt as far as possible.

Subject access: the right to request information about how personal data is being processed, including whether personal data is being processed and the right to be allowed access to that data and to be provided with a copy of that data along with the right to obtain the following information:

• the purpose of the processing
• the categories of personal data
• the recipients to whom data has been disclosed or which will be disclosed
• the retention period
• the right to lodge a complaint with the Information Commissioner’s Office
• the source of the information if not collected direct from the subject, and
• the existence of any automated decision making

Rectification: the right to allow a data subject to rectify inaccurate personal data concerning them.

Erasure: the right to have data erased and to have confirmation of erasure, but only where:

• the data is no longer necessary in relation to the purpose for which it was collected, or
• where consent is withdrawn, or
• where there is no legal basis for the processing, or
• there is a legal obligation to delete data

Restriction of processing: the right to ask for certain processing to be restricted in the following circumstances:

• if the accuracy of the personal data is being contested, or
• if our processing is unlawful but the data subject does not want it erased, or
• if the data is no longer needed for the purpose of the processing but it is required by the data subject for the establishment, exercise or defence of legal claims, or
• if the data subject has objected to the processing, pending verification of that objection

Data portability: the right to receive a copy of personal data which has been provided by the data subject and which is processed by automated means in a format which will allow the individual to transfer the data to another data controller. This would only apply if we were processing the data using consent or on the basis of a contract.

Object to processing: the right to object to the processing of personal data relying on the legitimate interests processing condition unless we can demonstrate compelling legitimate grounds for the processing which override the interests of the data subject or for the establishment, exercise or defence of legal claims.

Special category personal data

This includes the following personal data revealing:

• racial or ethnic origin
• political opinions
• religious or philosophical beliefs
• trade union membership
• the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person
• an individual’s health
• a natural person's sex life or sexual orientation
• criminal convictions or offences

We process special category data of clients and third parties as is necessary to provide legal services for the establishment, exercise or defence of legal claims.

We process special category data of employees as is necessary to comply with employment and social security law.

Responsibility for the processing of personal data

We take ultimate responsibility for data protection.

If you have any concerns or wish to exercise any of your rights under the GDPR, then you can contact the data protection lead in the following ways:

Name: Richard Law
Address: Fraser House, Lancaster, LA1 1BJ
Email: contact@fuselegal.com
Telephone: 01524 587 715

Monitoring and review

This policy was last updated on 8 September 2020 and shall be regularly monitored and reviewed, at least every two years.

Cookie Policy

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Website Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Who we are

This website is operated by BMD Law Ltd trading as Fuse Legal. We are a solicitors’ practice authorised and regulated by the Solicitors Regulation Authority under registration number 670859.

Our website

This cookie policy only relates to your use of our website, www.fuselegal.com.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate.

Cookies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

We will ask for your permission (Consent) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.

Our use of cookies

The table below provides more information about the cookies we use and why:

Cookie category	Cookies in use	Notice for users
Category 1 (Strictly necessary cookies)	User State	These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like e-billing, cannot be provided.
Category 2 (Performance Cookies)	Google Analytics	These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Category 3 (Functionality cookies)	None	These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Category 4 (Targeting or Advertising cookies)	None	These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

How to turn off all cookies and consequences of doing so

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

How to contact us

Please contact us if you have any questions about this cookie policy or the information we hold about you.

If you wish to contact us, please send an email to contact@fuselegal.com, write to Fraser House, Lancaster, LA1 1BJ or call 01524 587 715.

Changes to this policy

This policy was last updated on 8 September 2020.

We may change this policy from time to time, when we do we will inform you via this web page.

Complaints

• If you have any complaint about the way in which your matter has been dealt with, this is the procedure which will be followed.
• A complaint is an oral or written expression of dissatisfaction which alleges that the complainant has suffered (or may suffer) financial loss, distress, inconvenience, or detriment.
• We aim to resolve any complaint you have about the service we have given you as quickly as possible. If you are unable to sort things out with the person who has been dealing with you please contact Gerard Reilly by letter, email or telephone 01524 587715 to look into your complaint for you.
• Once we have received your complaint, Gerard Reilly will write to you within 7 days to explain how your complaint will be investigated if a complete response to your complaint has not been made by that time. You will be told the latest date by which a complete answer will be given to your complaint (this should be not more than 28 days after we received your complaint). If you have made the complaint verbally - either at a meeting or on the telephone - we will set out in our full response our understanding of the nature of your complaint.
• The assessment of the complaint will be based upon a sufficient and fair investigation. We will explain in writing our findings and where the complaint is upheld will offer remedial action or redress. This will be actioned promptly.
• If you are not satisfied with our handling and/or findings of your complaint, you also have the right to complain to the Legal Ombudsman at the conclusion of the complaints process. There are time limits within which you can complain to the Legal Ombudsman. Contact details for the Legal Ombudsman and details of the time limits for making a complaint can be found at www.legalombudsman.org.uk The Legal Ombudsman's address is PO Box 6806, Wolverhampton WV1 9WJ and their telephone number is 0300 555 0333. 7. BMD Law Ltd, trading as Fuse Legal, is authorised and regulated by the Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN (the SRA). This means that we are governed by a Code of Conduct and other professional rules, which you can access on the SRA’s website (www.sra.org.uk) or by calling 0370 606 2555. Our SRA registration number is 670859. If you believe that we have behaved dishonestly, illegally or in breach of the SRA’s principles, you can complain to the SRA using the details provided above.